I received a fun message, reminding me of how simple it can be to apply the principles for truly immediate results.

Check this out:

Hi Leslie! I was thinking of you today. I had lost your book in my daughters room and she finally found it several days ago. I've been rereading all of the underlined portions and did something that worked!

I got my car washed yesterday and they put a scratch in my clear coating. My husband said to go back and ask what they would do to make it right.

When I read all of the reviews on Yelp, everything was terrible! My initial reaction was "Why should I even go back? They're not going to fix anything anyway!"

I decided to apply what I learned in your book.

I decided to be grateful that they were actually going to do something to fix my car and be happy as I was driving over there.

When I got there I met the manager and asked him to come and look at my car. He said, "Are you angry about it?

I said, "I'm not mad. I'm just kind of bummed."

He said, "I can fix bummed."

Long story short, he waxed and buffed the scratch out of my car, cleaned up the milk on the inside that the other person had missed. He even offered me a 25% discount for him to do sealant on the whole car to protect it.

He was super nice. I even hugged him goodbye. He said he's always willing to fix things when customers come in with a "Can you please help me" attitude.

Had it not been for your book, I would've gone in with a completely different emotion.

I know you probably have hundreds of stories like this, but I couldn't help adding one more! Really love your books. Really love how things can change so quickly just by using the way we think!

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